Fast Power on-the-go
The days of empty phone batteries have come to an end. Fast-charging, the Trust Primo Powerbank 10.000 mAh is your convenient source of power when you’re on-the-go. Compact in size, fully compatible via USB-A or USB-C ports, and charging three devices at once, you can now stay connected anywhere, anytime.
Key features
Portable with High Capacity
Small in size, but big in functionality, the Primo offers 10.000 mAh capacity in a compact design and slips easily into any bag. With this travel companion you can stay connected when you’re out and about, fully charging your phone up to 4 times and granting you up to 46 extra hours of phone battery or 12 extra hours on your tablet.*
*Depends on brand/model and battery condition. For indication only
Speedy Charge and Recharge
The Trust Primo Powerbank 10.000 mAh is fast and smart: it automatically delivers the maximum power for your devices**. You can also quickly recharge the powerbank with the included micro-USB cable or via the USB-C port. The smart LED level indicator on the powerbank lets you know when it’s time to recharge.
**Fast-charge with maximum speed via USB-C (15W) or USB-A (12W). Charging speed varies between devices
product-specifications
Specifications
General
Number of USB ports
3
Features
Flashlight
no
Accessories
micro-USB cable
Size & Weight
Total weight
240 g
Weight of main unit
230 g
Depth of main product (in mm)
138 mm
Width of main product (in mm)
72 mm
Height of main product (in mm)
15 mm
Control
Indicators
Battery level
Connectivity
Cables included
Yes
Protection
Protections
over-charge, over-current, over-discharge, over-heat, over-load, short-circuit
Power
Safe & certified battery
yes
Battery composition (Alkaline, Li-ion, etc.)
Lithium-ion polymer
Battery capacity (mAh)
10000 mAh
Battery voltage (Volt)
3.7 V
Recharge time
6 hours
Watt-hour rating
37 Wh
Number of charges - tablets
1,25
Number of charges - phones
3,3
Extra usage time - tablets
12 hours
Extra usage time - phones
46 hours
Input
Input port
micro-USB
USB-C
Input power
5V/2A/10W
Fast re-charging
yes
Output
USB port A types
2
USB port C types
1
Charging technology
auto-detect, USB-C
Output specification - Port 1
2.4A/12W, auto-detect
Output specification - Port 2
2.4A/12W, auto-detect
Output specification - Port 3
3.0A/15W, USB-C
Total output power (max): A, W
3A/15W
Compatibility
Compatible Device Types
smartphone, tablet
General compatibility
Smartphone and tablet
Extra information
Item number
23595
EAN code
8713439235951
Warranty
1 year
Package contents
Powerbank
Micro-USB charge cable
User guide
System requirements
USB charger to charge the powerbank
Other versions
Primo Ultra-thin Powerbank 10.000 mAh - Turquoise
Item number 23898
EAN code 8713439238983
EAN code 8713439238983
Primo Ultra-thin Powerbank 10.000 mAh - Pink
Item number 23897
EAN code 8713439238976
EAN code 8713439238976
Primo Ultra-thin Powerbank 10.000 mAh - White
Item number 23896
EAN code 8713439238969
EAN code 8713439238969
Primo Ultra-thin Powerbank 10.000 mAh - Blue
Item number 23894
EAN code 8713439238945
EAN code 8713439238945
Downloads
Downloads
Legal & Compliance information
Version 2.0 | Multilingual
Legal & Compliance information
compliance
EU declaration of conformity (DoC)
Version 1.0 | Multilingual
EU declaration of conformity (DoC)
faq
FAQ
Frequently Asked Questions (FAQ)
We always recommend to fully charge the powerbank for the first time.
The time for a full charge depends on the capacity of the powerbank, the remaining power in the powerbank and the power supply.
Please consult the quick manual for the estimated charging time for the first use.
If your device is actively in use during the charging process, the charging performance may be elongated.
You charge the powerbank via a USB-charger that is connected to a wall power outlet.
The indication LED will start blinking when the battery is charging.
The upper indicator will also flash as long as the battery is charging.
The LED's show the status of the charge as well:
- 1st led - 25%
- 2nd led - 50%
- 3rd led - 75%
- 4th led - 100%
In general all our powerbanks are suitable for air travel, since they confirm to the general requirements of a capacity of less than 100 Wh (Watt hours) and 2 grams lithium, as long as you keep the powerbank in the carry-on/hand luggage (and not in checked luggage) and declare the powerbank at customs.
However, requirements depend on the airport you are travelling from and the airline you are travelling with. We advise to always check in person with the airline, by either calling or chatting, before travelling for more information.
To determine Wh: (mAh x 3.7V)/1000
For example, a 20.000 mAh powerbank would be (20000 x 3.7)/1000 = 74 Watt-hours.
This is the button to activate the battery level indicator (= LEDs on the power bank).
- 1 led > 25% charged
- 2 leds > 50% charged
- 3 leds > 75% charged
- 4 leds > 100% charged
It can take 6-12 hours for a full charge, depending on the charger used.
This powerbank doesn't support this pass-through charging function.
Portable batteries that have 10W or 2A output can charge tablets.
If the portable battery has 5W or 1A output, it can charge smartphones but not tablets (except for iPad mini).
This depends on battery capacity (mAh) of your phone and age of the battery.
The bigger the capacity of the battery, the more likely it can charge your smartphone fully, or even multiple times.
Even though you may use the same charging method, the charging time may differ due to environment, temperature, power flow, etc.
Generally, a properly maintained powerbank can retain up to 80-90% of its original capacity at 500 charge and discharge cycles.
(charge then discharge = 1 cycle, regardless of whether you charge/ discharge it partially or fully).
When your powerbank is not charging, try the following:
- Use other charging cables
- Use another USB-charger
- Use another power outlet
Charge the powerbank in a cool place, connected to a good quality USB-charger that goes in the power outlet. Then just let it charge for at least 8 hours.
When your powerbank doesn't turn on, check the following:
- It is possible that your powerbank is fully drained. Please charge your powerbank. The indicator will start blinking when the powerbank receives sufficient power.
- It is possible that your powerbank went into sleep-mode. The powerbank will automatically cut-off the power and go into sleep-mode when it detects possibility of over-charge/ over-discharge/ short-circuit. This is sometimes due to faulty cable issue. Please activate the "sleeping" powerbank by charging it with a good condition cable.
If your powerbank can't charge your phone, check the following:
- Check if the capacity of the powerbank is suitable for your phone.
- Some smartphone cables might not be compatible with a powerbank due to different cable chipset design. We recommend using the cable and connector meant for the powerbank.
You can conduct some simple tests to identify the issue.
If the powerbank can't charge the device, make sure the powerbank is fully recharged.
If the powerbank is charged, the issue will most likely be with the cable.
You can try to use another cable to charge your device.
If it still doesn't work, the issue might be with the powerbank itself.
You should contact the support team via the 'ask a question' section.
- Generally, a well maintained powerbank can retain up to 80-90% of its original capacity. Please check the original battery capacity of your device and the capacity of the powerbank.
- The number of times a powerbank can charge your device depends on the capacity of both the powerbank and the device.
- It is best not to attach cables to the powerbank when not in use.
It is normal for the charger and device to get warm during charging and discharging.
They may get even warmer if you use your device while charging.
Unfortunately, we do not have service centers to repair products.
A defective product should be replaced by your point of purchase during the warranty period.
We offer a 'return to retailer' warranty on our products. In case of a defect, you can return the product to your retailer with failure description, proof of purchase and all accessories. During the warranty period you will receive a replacement product from the retailer if available. For full warranty conditions you can consult: https://www.trust.com/support/warranty
For best performance, use either the included cable from the powerbank, or the original cable from your device (phone/tablet/etc).
Some cables are missing wires on the inside, which limits the maximum power that can be transferred so charging goes slower or doesn't work at all.
supportMail
Contact us
Contact us
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