Definitions
By "we" is understood Trust International B.V., located and having its office at Laan van Barcelona 600, 3317 DD Dordrecht (Netherlands), registered in the trade register under number 23078603, ("Trust").
By “website”, we understand the websites of Trust, www.trust.com and www.trust-events.es.
By “Personal data” we understand data about you through which you can be personally identified, such as your name, address and e-mail address, that is not otherwise publicly available.
What does this privacy statement cover?
This privacy statement covers Trust's handling of personal data collected and received by Trust, including data related to your past use of Trust services and the use of cookies related to the use of the website.
From time to time, it may be necessary to update our privacy policy to reflect current and updated views on data protection. We recommend that you consult this privacy statement regularly in order to be informed of any changes and of the latest provisions.
Children
Although most of Trust's services are intended for adults, Trust also takes into account the possibility that the Web site may be visited and used by visitors under the age of 16. Trust recognizes the specific importance of protecting the privacy of its young online visitors.
For the (gaming) activities organized by Trust, the date of birth is requested upon registration. If the registrant identifies as being a child under the minimum age for digital consent set forth in the laws of individual countries or regions, Trust will seek parental consent for the use of the child's personal data. Trust will also provide the parent/guardian directly with the option to enroll the child.
Trust strives to ensure that children who access our services receive an age-appropriate user experience.
Once we determine that a child has provided us with personal data without parental consent, we will delete that data and terminate the child's account and/or reverse it in such a way as to restore the child's age-appropriate user experience.
Trust does not intend to collect data on website visitors who are under 16 years of age unless they have permission from parents or guardians or legal representatives. However, we cannot verify whether a visitor is older than 16. We therefore advise parents and guardians to be involved in their children's online (gaming) activities, in order to avoid collecting data about children without parental consent. If you believe that we have collected personal data about a minor without such consent, please contact us and we will delete this information.
Collection of personal data
Our primary purposes in collecting personal information are to manage, monitor and improve the website, its features and content, and to provide and improve the services and verify that service users meet the criteria required to process their requests. We do this to improve user experiences for site visitors, customers and users of our services.
Trust collects your personal data only on the basis of an active submission: in an active submission, the personal data Trust collects is submitted with your positive knowledge of the submission. All personal data is used only for what you have expressly consented to. Trust may also process the data if it is necessary to pursue our legitimate interest or if there is a legal obligation to use the data.
Spare part
The form is used to request a spare part. If you choose to request a spare part, we collect the following personal data from you:
- first and last name, address, zip code, city and country so that we know to whom the spare part can be sent.
Contact you initiated / Support
If you email us or contact us through our contact form on our website, we may collect personal data from you. We may contact you about where you have requested information or requested a communication from us.
We request and use only data necessary to better serve you.
Career Opportunities
Through the website, there is an opportunity to apply for a position or open application within Trust. If you choose to apply, we will collect the following personal information from you:
- first and last name, gender, nationality (optional), date and place of birth, country
- contact information: (mobile) phone number (optional), e-mail address
- your resume, cover letter and any other application-related documents you wish to give to Trust.
We will only use this data and documents in connection with your application.
Team Sponsorship & Trust Gaming Ambassador/Partnership Program
Trust offers a variety of sponsorship packages. If you choose to sign up, we will ask you for personal information and non-identifying information about your or team's portal or website.
Trust offers to become a member of the Trust-Gaming-Family through the Trust Gaming Ambassador/Partnership Program. If you are interested in becoming a member we will collect the following information from you:
- first and last name, language, address, e-mail address
- twitch URL and channel
- social media account names
- other information you wish to share with Trust by completing the website form
Focus Group Sessions / (online) gaming events.
Trust offers Focus Group Sessions that involve online or physical data collection for Trust's product design and marketing content directions. The following data is collected from participants during the sessions:
- first and last name, age, date of birth, e-mail address, zip code and city
- image and sound material
Promotional activities or contests
We may collect personal data from you for promotional activities or contests. Winners may be notified by phone, e -mail or mail about the prize won at the email address, correspondence address or phone number provided by the entrant.
With every promotional activity or contest organized by us, we indicate which data are processed by us.
Resellers / RMA portal
If you want to become a reseller of Trust products or you are a registered reseller of Trust products and want access to Trust's RMA portal, we require the following data from you:
- name, e-mail address, phone number, address,
- company name and website name, customer number,
Social Media
Our website contains buttons to channels of social media providers. Our privacy statement does not apply to those channels. The use of social media is your own responsibility. You choose whether and how you share information through social media channels. We encourage you to be aware of the privacy rules of the associated companies so that you know what happens to your data.
Protecting personal data
None of the data you provide will be sold or transferred to third parties or used for other purposes unless:
- Expressly stated in this privacy statement and on the pages where the data is retrieved.
- When there is a court order to provide data. Personal data required to tailor information to user needs and to contact users when required.
We maintain appropriate physical, electronic and policy procedures to prevent unauthorized access, maintain data security and properly use the data we collect online.
Although adequate security measures have been taken to protect your personal data, Trust cannot assure you that collected identifiable personal data will never be disclosed in a manner inconsistent with this privacy statement.
Email policy
- Trust uses opt-in files to verify registration of user data (e.g., at the Service Center).
Cookies
Trust uses cookies to optimize the functionality of certain pages of the website. Please read our Cookie statement carefully.
Use and sharing of data
We use the data we collect to provide you with a better and interactive experience. In particular, we may use data to:
- personalize your experience;
- advertising and marketing to you in accordance with applicable legal requirements. This includes sending promotional communications, placing targeted advertising and presenting relevant offers.
We may share your personal data with third parties under certain circumstances. We work under processor agreements with affiliated and non-affiliated service providers who help us process personal data to provide services and run our business. Service providers assist with the following functions:
|
Description |
Data |
Target |
|
Promotions and relevant news |
Contact information, cookie information |
Providing information and incentives for our products and services |
|
Focus Group Session |
First and last name, age, date of birth, e-mail address, zip code, place of residence, image and audio material, cookie data |
Physical registration of participants |
|
Web site performance |
Cookie data, interactions with the website |
Enabling features during visits to our websites |
|
Managing opt-in for cookies |
Cookie Information |
Option to indicate whether cookies are allowed on our websites |
These companies are obliged to comply with our data protection and data security requirements. They may not use the personal data they receive from us for other purposes.
Your personal data may be disclosed:
- to comply with applicable laws and legal requirements and to respond to legal requests, court orders and legal process;
- to protect and defend the rights or property of us or third parties, including enforcing agreements, policies and terms of use;
- in an emergency situation, for example, to protect the safety of our employees or other persons; or
- To conduct investigations related to fraud prevention.
We may share your personal data for the purpose of a business transaction or negotiations for a business transaction involving the sale or transfer of, in whole or in part, our business or assets. These transactions may involve any merger, financing, acquisition, divestiture, joint venture or bankruptcy proceeding.
We also use and share unlimited aggregated and pseudonymous data for performance and analysis purposes. This data cannot be used to identify you personally.
Right of inspection and deletion of data
You have the right to request access, correction and deletion of your data.
We retain personal data that you choose to share with us. We will retain your data until it is no longer necessary for us to process such data;
- your support request/request has been answered and can be closed.
- a contest or questionnaire has ended and you are not the winner or the winner has already been contacted.
- After participating in an (online) (gaming) event and/or Focus Group Session, personal data (name, contact information) will be deleted. Recordings and demographic data will be kept for a maximum of 1 year.
- no later than 4 weeks after the end of the application process. You can also choose to give permission to keep the data longer, if a suitable position may arise at a later date. From a maximum of 1 year after the end of the application process.
- you have received your spare part.
- you wish to unsubscribe from the sponsorship package or when we unsubscribe you from the sponsorship package.
If for any reason we suspect fraudulent behavior, we reserve the right to retain your data for as long as necessary to protect our interests.
You have the option to change the data provided at any time. In such a case, Trust may ask you to communicate the change in a prescribed manner and, in some cases, identification may be required.
Contact
Trust values your opinion. If you have comments or questions about our privacy statement, please contact us at:
- Mail:
Trust International BV
Laan van Barcelona 600
3317 DD Dordrecht
The Netherlands - Email: pr.nl@trust.com
- Website: www.trust.com
If you have complaints about how we handle privacy, you have the right to file a complaint with the Personal Data Authority. In that case, we ask you to contact us first. We will of course make every reasonable effort to find a solution together with you.
Effective date
This privacy statement took effect on: November 2023