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To install the mouse:

1. Slide the cover off the bottom of the mouse to take out the USB-receiver.
2. Place a full battery in the battery compartment and close the compartment.
3. Connect the USB-receiver to the computer without using a hub or extension cable.
4. If the mouse has an on/off button on the bottom of the mouse, switch the button to ON.
5. The computer will recognize the mouse and install the built-in driver. This might take a few moments.
6. Touch the left mouse button and move the mouse, the mouse is ready to use.
    

This product doesn't need any drivers to function.
Just connect and the product should work.

This mouse uses standby (sleep) mode to save battery power.
There is no need to switch it off.
When the mouse is not moving or there is no signal from the USB receiver, it will turn sleep-mode on, to save battery power.
For storage or travelling we would suggest to remove the batteries.

It's not possible to provide a replacement receiver for this product.
This is due to the fact that during production the product and receiver receive a unique code, so the product can only communicate with the bundled original receiver.

Download the ‘mouse fix software’ in the Downloads-section and follow the instructions in the addendum (available for download in the Downloads section) to solve the issue

To install the mousefix:

1) Connect your mouse to the computer

2) If you have downloaded the zip or rar file, extract the software

3) Open the folder “mouse fix software”

4) Open “MS_Fix2 software”

5) Go with mouse pointer to the "Click to set" window and click on it

6) If you see the "Set OK" window after you've done your mouse is re-connected and should work as normal

7) Close the software  

Note for Mac-users: The mousefix is not available in a Mac version. However, when you use the mousefix on a Windows PC for your mouse, your mouse will work fine again on a Mac computer.

When you receive the 'wait mouse' message, we advise you to update the computer via Windows Update. Then reinstall the software.

If running Windows update doesn't solve the issue, we ask that you to run the Mousefix software on another computer, preferably with a different operating system.
When you run the Mousefix on the other computer, the mouse will work normally on your computer as well.

• Try using the mouse on a different surface or use a mousepad.
• Clean the sensor on the bottom of the mouse with a dry cloth.
• Improve wireless performance.

Please reinstall the mouse as follows:

• Make sure that your computer is up-to-date via windowsupdate.com
• Make sure the USB-ports are up-to-date by downloading and installing the latest USB-drivers from the website of the computer's manufacturer.
• Remove all errors from the Device Manager.
• Remove the USB-receiver
• Restart the computer
• Doublecheck that the battery is full. When in doubt, use a new battery.
• After the computer has fully restarted, connect the USB-receiver to the computer without using a hub or extension cable.
• The computer will recognize the mouse and install the built-in driver. This might take a few moments.
• Touch the left mouse button, the mouse is ready to use.

If the error persists, test the mouse (receiver) on another USB-port and on another computer.

Battery life depends on many variables including usage, quality of batteries and environmental factors (such as distance to receiver, nearby metallic objects, surface on which the product is used, etc. etc.).

This product uses standby (sleep) mode to save battery power. When the product is not moving or there is no signal from the USB receiver, it will turn sleep-mode on, to save battery power.

Make sure that when the battery is draining very fast, that there is no signal still going from the computer to the product, when the product is not used.  Some computers continuously power their USB-ports, even when the computer itself is switched off. You can check this in the Power Management settings of the USB-port.

Unfortunately, we do not have service centers to repair products.
A defective product should be replaced by your point of purchase during the warranty period.

We offer a 'return to retailer' warranty on our products. In case of a defect, you can return the product to your retailer with failure description, proof of purchase and all accessories. During the warranty period you will receive a replacement product from the retailer if available. For full warranty conditions you can consult: https://www.trust.com/support/warranty