Microphone volume troubleshoot guide

IMPORTANT UPDATE

Microphone volume troubleshoot guide

If you have one of the headsets below, and are experiencing issues with the microphone volume on Windows, follow this troubleshoot guide to solve the issue.

Headsets

RYDO USB Headset

• Item number: 24133
• Barcode: 8713439241334

ROHA USB Headset

• Item number: 24188
• Barcode: 8713439241884

HS-200 USB Headset

• Item number: 24186
• Barcode: 8713439241860

What should I do if the volume of my microphone is too low?

Please follow the steps below to resolve the issue
If you want to download the guide in pdf, click here.

1. Download the software.

2. Unplug the headset from your PC/laptop.

3. Run the software (Trust USB Audio Device Tool.exe) by double clicking the file.

   

4. Press “clean” and wait for it to finish.

   

5. Close the software and plug the headset back into your PC/laptop.

This should resolve the issue.
If this is not the case, please follow the additional steps

Windows 10:

1. Go to Settings by pressing the Windows logo on the bottom left of your screen with your right mouse button and clicking the Settings button in the menu that pops up.

   

2. Go to System.

   

3. Next, go to Sounds and press the Sound Control Panel under Related Settings.

   

4. On the windows that pops up, go to Recording tab and double click the Trust On-ear USB PC Headset.

   

5. Next, go to the Custom tab, enable AGC and press OK.

   

Windows 11:

1. Go to Settings by pressing the Windows logo on the bottom of your screen with your right mouse button and clicking the Settings button in the menu that pops up.

   

2. On the System tab, go to Sounds.

   

3. Scroll down and press More sound settings.

   

4. On the windows that pops up, go to Recording tab and double click the Trust On-ear USB PC Headset.

   

5. Next, go to the Custom tab, enable AGC and press OK.

   

Following these steps on either Windows 10 or Windows 11 should solve you microphone issues.