Wireless over-ear gaming headset with powerful 50mm speaker units
Headset
USB transmitter
Micro-USB charge cable
User guide
Gaming sticker
Windows 10, 8, 7
Or PS4
USB port
This headset has LED indicators, 1 on the headset and 1 on the dongle.
Headset indicators:
USB dongle indicator:
This is a connection issue. If the dongle cannot connect to the headphones, the LED on the dongle will flash. Try to unplug the dongle and plug it back in after a few seconds to reconnect the headphones.
Check that the microphone is not muted, via the middle button on the headset.
On PS4:
Make sure that you have selected the headset as both the Input and Output device in Settings > Devices > Audio Devices.
On Windows:
Make sure that you have selected the microphone of the headset as the default input device in the Sound Settings.
Make sure that the headset is turned on with the button on the headset.
And that the volume is not muted, or that the microphone is not muted.
Make sure that other devices close by don't cause wireless interference, e.g. routers, cables, phones.
We would also advise to keep wireless as well as metal objects away from the (USB-adapter of the) headset. And to make sure that the USB-adapter is connected directly to the USB-port without using a hub or extension cable.
Unfortunately, we do not have service centers to repair products.
A defective product should be replaced by your point of purchase during the warranty period.
We offer a 'return to retailer' warranty on our products. In case of a defect, you can return the product to your retailer with failure description, proof of purchase and all accessories. During the warranty period you will receive a replacement product from the retailer if available. For full warranty conditions you can consult: https://www.trust.com/support/warranty
Please check our FAQs first, chances are you'll find the answer there.
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