product-specifications
Specifications
Features
Background noise reduction
no
Software
no
Foldable
no
Size & Weight
Total weight
59 g
Depth of main product (in mm)
4 mm
Width of main product (in mm)
135 mm
Height of main product (in mm)
160 mm
Control
Remote control
wired
Controls on earcap
no
Connectivity
Connection type
wired
Bluetooth
no
Connector type
3.5mm
Connector style
straight
Cable style
normal
Audio
Audio channels
2.0
Headphone
Adjustable headband
yes
Ear-cap construction
closed-back
Swivel earcups
yes
Rotating earcups
no
Output channels
2
Gaming
Designed for gaming
no
Lighting
Lights
no
Protection
Waterproof
no
Compatibility
Suitable for
Business use, Office
Compatible Device Types
pc, laptop
Extra information
Item number
11916
EAN code
8713439119169
Former name
Multi Function Headset HS-2100
Primo Headset - black
Warranty
1 year
Package contents
Headset
User's guide
System requirements
3.5 mm headphone connection
3.5 mm microphone connection
Other versions
Primo Headset - green
Item number 17386
EAN code 8713439173864
EAN code 8713439173864
Primo Headset - pink
Item number 17387
EAN code 8713439173871
EAN code 8713439173871
faq
FAQ
Frequently Asked Questions (FAQ)
Can you check the following items:
- The headset is connected to the correct audio connection(s) on your computer? Consult the manual for more information.
- There is no error message (visible by the yellow exclamation mark) reported in the Device Manager?
- The device is the default device for recording and playbacking / input and output?
Windows 7/8:- Right click on the speaker icon in the taskbar and select Playback devices > Select the correct device > Set Default > OK
- To activate the microphone: right-click on the speaker icon in the taskbar and select Recording devices > select the correct device > Set Default > OK
Windows 10:- Right click on the speaker icon in the taskbar and select open Sound settings > Select the correct device in the Choose your ouput device option
- To activate the microphone: right-click on the speaker icon in the taskbar and select open Sound settings > Select the correct device in the Choose your input device option
Mac:- Go to "System Preferences" > "Sound"
- Click the "Input" tab to access microphone settings.
- Click the microphone in the devices list to adjust the microphone settings.
If the above steps don't help, connect the headset to another computer, to check if the problem persists.
Unfortunately, we do not have service centers to repair products.
A defective product should be replaced by your point of purchase during the warranty period.
We offer a 'return to retailer' warranty on our products. In case of a defect, you can return the product to your retailer with failure description, proof of purchase and all accessories. During the warranty period you will receive a replacement product from the retailer if available. For full warranty conditions you can consult: https://www.trust.com/support/warranty
supportMail
Contact us
Contact us
Please check our FAQs first, chances are you'll find the answer there.
Couldn't find the answer in the FAQs? Fill out the form below with as much information as possible and one of our help-desk staff will respond at the earliest opportunity. Our messages are answered in the order they are received.
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